Kayla J Heffernan – Medium

Kayla J Heffernan

Kayla J Heffernan
in
UX Collective

Break down barriers through covert UX research

6 tips to overcome a resistant company culture to get the user insights you need

Jun 8, 2023

A silhouette of a person against an obscured digital screen

Jun 8, 2023

Kayla J Heffernan

Interviewing participants with English as a second language

A quick note on setting expectations and increasing participant comfort (without leading)

May 2, 2023

Interviewing participants with English as a second language

May 2, 2023

Kayla J Heffernan

Triangulating user insights

A mixed methods approach for reliable research

Apr 4, 2023

Triangulating user insights

Apr 4, 2023

Kayla J Heffernan

7 lessons for building you career

Advice for year 12 students at UoMs Careers Fair

Jul 5, 2022

7 lessons for building you career

Jul 5, 2022

Kayla J Heffernan

The example I use to find out if a new company is right for me

Interviews are a two-way street — you’re interviewing them as much as they’re interviewing you, so do it right

Feb 23, 2022

The example I use to find out if a new company is right for me

Feb 23, 2022

Kayla J Heffernan
in
Bootcamp

What exactly is it you do for work?

Explaining UX with every day things

Jan 11, 2022

A still from the television show The Simpsons with Homer sitting in wet concrete with BBQ parts surrounding him. Text tests “Must use French instructions. “Le Grille”? What the hell is that?”

Jan 11, 2022

Kayla J Heffernan

It’s not a bug, it’s a feature… When a bug really is a feature

If you work in tech you’ve probably heard the half-joke, half-truth line “it’s not a bug, it’s a feature”. But when is this true?

Oct 19, 2021

Close up of code on a computer screen

Oct 19, 2021

Kayla J Heffernan
in
UX Collective

The different types of messages UXers need to remember to design

Handed off your designs only to find many questions raised during development? Remembering to design these 5 types of messages will help.

Aug 24, 2021

Stylistic banner displaying smartphone mocks up of different types of messages — success message, confirmation message, 404, error

Aug 24, 2021

Kayla J Heffernan
in
UX Collective

How bad error messages are harming your users

Do’s and don’ts for better error messages.

Jul 20, 2021

Person looking at computer with hands on their head in frustration

Jul 20, 2021

Kayla J Heffernan
in
Bootcamp

Don’t forget the UX of your job applications

Simple tips to improve your resume and cover letter

Jun 29, 2021

Help Wanted printed sign stuck up in a window

Jun 29, 2021

Kayla J Heffernan

Kayla J Heffernan

Head of UX. Passionate about solving ambiguous problems with solutions that are accessible and inclusive. I write every couple of months about design.

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