How bad error messages are harming your users

Do’s and don’ts for better error messages.

Kayla J Heffernan
UX Collective
Published in
5 min readJul 20, 2021

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Person looking at computer with hands on their head in frustration
Photo by Elisa Ventur on Unsplash

In 2015, before I wrote on Medium, I wrote this article on my personal website https://www.kaylaheffernan.com/blog/2014/12/9/error-messages. For some reason, according to the analytics on kaylaheffernan.com, this has had a recent spike in readers so I thought I would cross-post to Medium to reach more people…

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Head of UX. Passionate about solving ambiguous problems with solutions that are accessible and inclusive. I write every couple of months about design.