Interviewing participants with English as a second language

A quick note on setting expectations and increasing participant comfort (without leading)

Kayla J Heffernan

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Photo by Christina @ wocintechchat.com on Unsplash

In 2018 I was conducting research in Malaysia. The interviews were conducted in English.

In the normal course of travel, there’s a back and forth negotiation guessing at what the other…

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Kayla J Heffernan

Head of UX. Passionate about solving ambiguous problems with solutions that are accessible and inclusive. I write every couple of months about design.