The different types of messages UXers need to remember to design

Kayla J Heffernan
UX Collective
Published in
5 min readAug 24, 2021

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Stylistic banner displaying smartphone mocks up of different types of messages — success message, confirmation message, 404, error

Consider this scenario: a UX designer has finished design and has a kick-off with developers. It looks good, and nothing is obviously missing, so they start implementing it. During development, questions are raised — what happens if the user goes off the happy path? What success message should be displayed to a user to give them feedback that an action was successful? How do we…

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Head of UX. Passionate about solving ambiguous problems with solutions that are accessible and inclusive. I write every couple of months about design.