Kayla J Heffernan – Medium

Kayla J Heffernan

Kayla J Heffernan
in
UX Collective

Break down barriers through covert UX research

6 tips to overcome a resistant company culture to get the user insights you need

10 min readJun 8, 2023

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A silhouette of a person against an obscured digital screen

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Kayla J Heffernan

Interviewing participants with English as a second language

A quick note on setting expectations and increasing participant comfort (without leading)

3 min readMay 2, 2023

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Interviewing participants with English as a second language

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Kayla J Heffernan

Triangulating user insights

A mixed methods approach for reliable research

8 min readApr 4, 2023

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Triangulating user insights

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Kayla J Heffernan

7 lessons for building you career

Advice for year 12 students at UoMs Careers Fair

11 min readJul 5, 2022

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7 lessons for building you career

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Kayla J Heffernan

The example I use to find out if a new company is right for me

Interviews are a two-way street — you’re interviewing them as much as they’re interviewing you, so do it right

5 min readFeb 23, 2022

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The example I use to find out if a new company is right for me

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Kayla J Heffernan
in
Bootcamp

What exactly is it you do for work?

Explaining UX with every day things

4 min readJan 11, 2022

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A still from the television show The Simpsons with Homer sitting in wet concrete with BBQ parts surrounding him. Text tests “Must use French instructions. “Le Grille”? What the hell is that?”

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Kayla J Heffernan

It’s not a bug, it’s a feature… When a bug really is a feature

If you work in tech you’ve probably heard the half-joke, half-truth line “it’s not a bug, it’s a feature”. But when is this true?

3 min readOct 19, 2021

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Close up of code on a computer screen

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Kayla J Heffernan
in
UX Collective

The different types of messages UXers need to remember to design

Handed off your designs only to find many questions raised during development? Remembering to design these 5 types of messages will help.

5 min readAug 24, 2021

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Stylistic banner displaying smartphone mocks up of different types of messages — success message, confirmation message, 404, error

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Kayla J Heffernan
in
UX Collective

How bad error messages are harming your users

Do’s and don’ts for better error messages.

5 min readJul 20, 2021

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Person looking at computer with hands on their head in frustration

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Kayla J Heffernan
in
Bootcamp

Don’t forget the UX of your job applications

Simple tips to improve your resume and cover letter

10 min readJun 29, 2021

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Help Wanted printed sign stuck up in a window

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Kayla J Heffernan

Kayla J Heffernan

Head of UX. Passionate about solving ambiguous problems with solutions that are accessible and inclusive. I write every couple of months about design.

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